What We Do
Who We Serve
BMS is the industry leader in sustainability, holding more green certifications than 99% of industry peers. Our dedicated Sustainability department, with LEED AP O&M certified staff, proudly partners with leading green organizations to ensure that our BMS Green Clean℠ program exceeds industry standards.Learn More
To create clean, safe and eco-healthy building environments.
To elevate service quality in the building services industry, and to make sustainability a standard nation-wide.
Mike Doherty is President of BMS and its subsidiary companies, Metal Brite, GMSC and Hastings Architectural Restoration. He has over 35 years of experience in the building service industry and earned a Bachelor of Science in Education from The City College of New York.
Starting as a night cleaner while completing college, Mike has spent time in every service job between Porter and President. Since 1998, he has run all operations for BMS and is currently responsible for janitorial, security, architectural surface maintenance and window cleaning services managing more than 2,800 employees.
One reason Mike is a leader in the industry is because he firmly believes in what we do: providing excellent service, ensuring clean environments, and contributing to the health and wellness of building occupants. Under Mike’s direction, BMS has expanded into new markets such as Washington D.C. and Chicago, and new verticals such as Education and Hospitality. Mike launched our highly successful BMS Green Clean initiative in 2005, and as a result BMS now has more sustainable certifications than 99% of our peers.
Mike also sits on the board of the Lantern Organization, which provides housing, training and counseling for formerly homeless New Yorkers.
Juan Francisco is Executive Vice President of BMS’s New York region. Juan began his career at BMS as a staff supervisor in 1987. Juan has gained increasing responsibility throughout the years as he has risen through the ranks. He has a deep understanding of the ins and outs of the industry and is a role model for our employees. Juan has a BAS in industrial engineering from CUNY.
Juan is client focused and solutions driven. He has been instrumental in building long lasting partnerships with our valued clients in the New York region, and has driven growth not only in the commercial real estate market, but in other verticals such as Education, Institutional and Five-star Hospitality. Juan’s creativity in developing “outside the box” solutions to solve client challenges continues to be a tremendous asset to the organization and our clients.
Juan has obtained his Fire Safety Director certification, and has completed the Green Seal accredited training program. He is a member of the board for DGA, USA, a non-profit golf association that establishes mentorship programs and aid for underprivileged children in the United States and the Dominican Republic.
Joel Birner is Executive Vice President of the Mid-Atlantic region for BMS. Since 2011, he has overseen regional operations of BMS and its subsidiary, Hastings Architectural Restoration. Joel has over 25 years of leadership experience within the commercial real estate market in the Mid-Atlantic region and holds a Bachelor of Science from the University of Maryland.
Under Joel’s leadership, the BMS regional footprint has seen exponential growth across new markets, such as Richmond and Charlottesville, Virginia, and new verticals, including five star hospitality and higher education. During his tenure the company’s growth in the region has exceeded 20%. Joel places a heavy focus on change management and process improvement to accommodate growth, including business automation, as well as human resources and marketing development.
Joel serves on the Board of the Mickey Steele Foundation, and sits on the Committee for Curing Childhood Cancer at Children’s National Medical Center. He is deeply involved in these charities, and believes that companies like BMS have an obligation to give back to the communities they serve. Joel has driven this philosophy in the company by launching BMS Giving Back, under which the company actively supports select charities in the region.
Carol Gambardella is Senior Vice President of Finance for BMS. She started with the company in 1991 as Assistant Controller. After having gained increasing responsibilities, she was later promoted to Vice President, Finance and most recently to Senior Vice President. Carol received her Bachelor’s degree in Accounting from San Jose State University, and passed the CPA exam.
Carol’s broad scope of oversite includes general accounting, budgeting, financial reporting and accounts receivables. Under her leadership the Finance department has undergone a number of systemic changes to increase productivity and controls, including most recently the roll out of Angus Anywhere integration.
Carol is a veteran of the organization, having grown with BMS over the years. She is intimately familiar with the company’s complexities and is invaluable for her institutional knowledge.
Mike Silvestro is Senior Vice President of Human Resources for BMS. Mike is a veteran of BMS, having been with the company for over three decades, during which he has gained positions of increasing responsibilities to rise to his current position.
Mike oversees all HR functions for our workforce of over 2,500 people, planning, directing and coordinating the administrative functions of the organization. His responsibilities span from payroll, to insurance contracts and matters, and labor relations. He is in charge of designing and implementing our HR policies, practices and programs company-wide.
Mike is BMS’s liaison with the Union of which large majorities of our staff are members.
Sedat Osmanovic is Senior Vice President, Operations for BMS’s New York and Chicago regions. He has been with BMS since 2006, and is a veteran of the building maintenance industry with over 30 years of experience.
Sedat began his career as a building supervisor and has since worked for a variety of industry organizations in roles of increasing responsibility. There are few people in the industry that are more knowledgeable about building maintenance and operations than Sedat. His deep understanding of the inner workings of the industry, including industry innovation, standard processes, green products and staff management, is an invaluable resource both to BMS and its clients.
Sedat has learned from the ground up and is a trusted partner to the clients he serves, including the Mart in Chicago and many other clients with large and complex portfolios.
Anthony Favale is Vice President of GMSC in the New York and Chicago regions. He began with the company in 2015 and is in charge of all security and life safety operations. Prior to joining GMSC Anthony spent 31 years with the NYPD, where he worked his way through the ranks, finally retiring as Deputy Inspector.
Anthony’s vast investigative and security protection expertise make him ideally positioned for his role, in which he is focused on expanding the GMSC service offering and infrastructure. In addition to his NYPD experience, Anthony is a licensed NYC Private Investigator, is trained in Dignitary and Executive Protection and is certified in National Incident Management.
Anthony is a member of the New York City Anti-Human Trafficking Coalition, and ASIS. Anthony received a BS in Human Resource Management from St. Joseph’s College and attended Columbia University Graduate School of Business, Police Management Institute 25th session.
Robert Tucker is Senior Vice President of the Mid-Atlantic Region. He oversees all operations across the Washington DC region, Charlottesville, Richmond and Hampton Roads. Robert has been with BMS since 2008 and has been in the building service industry since 1987. He has a BA in Sociology from Loyola College. He is a member of BOMA, AOBA and BSCAI, and is LEED-GA certified.
Robert has managed a $40 million operational budget and directed 1,200 employees as a VP of Operations for Melwood Training Center, Inc. He successfully designed and implemented comprehensive cleaning programs for the Executive Building Offices of the White House, US Naval Academy, Goddard Space Center, FBI Headquarters and many other government and private sector complexes.
Under Robert’s leadership, BMS’s Mid-Atlantic region launched and grew BMS University, a comprehensive training and development program for its staff. Robert is passionate about professional and workforce development, which is demonstrated by the many talented individuals that have had the opportunity to rise through the ranks of his organization.
Christina Herrick is Vice President for BMS's Mid-Atlantic region and has been with the company since 2012. She started as Director of Human Resources and was later promoted to Vice President overseeing a broad scope including Human Resources, Mid-Atlantic AP and AR as well as Operations Support for key clients. Christina has worked in the building services industry for over a decade, and has a Master of Science in Human Resource Management, as well as her SHRM-CP certification.
Christina believes that our industry is long overdue for innovation, modernization and new technologies. She has been instrumental in effecting change in our company with a focus on launching new technologies to improve our business processes that truly set us apart from industry peers, including the roll out of our automated employee timeclock system, automated asset tracking tools and paperless HR processes, to name a few.
Christina is actively involved with Wounded Warriors Project and is a participating member of CREW and SHRM.
Yurie Kim is Director, Quality and Sustainable Initiatives for BMS’s Mid-Atlantic region. Yurie began with BMS in March, 2018. Her responsibilities include redesigning BMS’s Quality Business Review program and growing Sustainability initiatives across the region, including assisting clients in achieving their LEED and WELL certifications. Yurie holds a degree in Urban Affair Planning and Landscape Architecture from Virginia Tech.
Prior to joining BMS, Yurie spent over five years working in the Commercial Property Management arena, where she quickly moved up the ranks to become a General Manager in a top Commercial Real Estate firm. During her tenure, she chaired the firm’s Sustainability Committee for three years, and played an essential role in maintaining their Kingsley Survey score above 4.8 year over year. Yurie is both a LEED and WELL Building Accredited Professional and has worked extensively with building owners and tenants in achieving Silver and Gold LEED Certification. Additionally, she has participated in WELL Building and Fitwel Certification projects. Yurie has been recognized for her role in helping companies with their Energy and Sustainability initiatives and for exhibiting exceptional managerial performance.
Yurie gives back by volunteering for Back on My Feet, a national organization combating homelessness through the power of running, community support and essential employment and housing resources.
Jeff is Director of Market Development, with a primary focus on Richmond, Charlottesville and Hampton Roads. His role concentrates on new market development, while promoting existing customer growth. Jeff has been with the company for six years and has gained increasing responsibilities during his tenure. He came to BMS with a longstanding sales and account management career, focused on servicing the commercial real estate sector.
Jeff has been instrumental in establishing and growing our Southern markets. Jeff was hired, and very quickly brought on new clients to the region, in 2011. By 2016 he had grown the market significantly and demand required that BMS establish satellite offices in Charlottesville and Richmond. After establishing a strong Charlottesville presence and working relationship with the University of Virginia, in 2017 Jeff and the BMS team were awarded the full outsourced contract for UVA. This was a big step forward in the growth of BMS’s Education vertical.
Jeff has received numerous awards for sales growth throughout his career. He has completed his Green Seal accredited training program, which establishes Green Seal environmental requirements for commercial cleaning companies. Jeff actively supports IREM and BOMA.
Penny Willimann is Director of Business Development for BMS. She is responsible for strategic and brand marketing for BMS and its subsidiaries across all regions. Prior to coming to BMS in 2017, Penny spent more than a decade in the commercial real estate services arena, including business and strategic development, sales and marketing, and operations. She has designed and launched new marketing initiatives for various organizations prior to joining BMS. In 2011 she launched and ran her own gourmet food retail business. She received her Bachelor’s degree from George Mason University, and her MBA from the George Washington University.
Terri Faletti is Director of Sales and Marketing for BMS’s Chicago region. Terri joined BMS in 2013. She is in charge of all operations in the Chicago market, as well as regional expansion. Prior to joining BMS, Terri worked in the building services industry in Chicago for over fifteen years.
Terri oversees one of the largest buildings in our client portfolio: Chicago’s Merchandise Mart. This 4.2 million square foot building is an iconic landmark housing top home showrooms and a large amount of office space. Terri’s expertise has been critical to ensuring the janitorial landscape of this unique building is optimized. She regularly analyzes building activity and makes recommendations for changes in process and improvements.
Under Terri’s leadership, the Chicago market continues to expand, including the addition of new clients, such as the Museum of Contemporary Art in 2017, and new services, such as physical security for the Merchandise Mart.
Jeffrey Caldwell is Director of Security for GMSC’s Chicago region. He is responsible for business development and managing security operations at the Merchandise Mart, the largest building in Chicago, comprising over 4.2 million square feet.
Jeffrey joined GMSC in 2017, prior to which he had a two decade criminal justice career. He held a variety of posts on Chicago region police forces, including Mobile Field Member, Detective, Homicide Investigator, Vice Investigator, S.W.A.T team member, and Gang and Narcotic Investigator. For seven years, he was a K9 Handler specializing in protection, narcotics and cadaver. Jeffrey attended Wright College, specializing in Criminal Justice, and attended Police Training Institute at University of Illinois.
During his time on the police force, Jeffrey received extensive tactical training and certifications, including first response decision making, defensive tactics for patrol, technical rescue awareness, anti-terrorism, and hazardous materials first responders operations. He was also the recipient of multiple awards, including a Medal of Merit and several Department Commendations. Jeffrey has also served as a Firefighter, Emergency Medical Technician and Arson Investigator.
Laurence Natoli is a Branch Manager of BMS’s New York region. Laurence began his career with BMS as Day Operations Manager in 2002, and was later promoted to Branch Manager. He has many years of experience working in the building services industry prior to joining BMS. Laurence has a Bachelor’s degree in Human Resource Management from Baruch College, City University of New York.
Laurence oversees BMS’s day and night operations, as well as BMS’s lighting division. His broad scope of responsibilities includes managing the branch’s P&L, all customer relations, purchasing of supplies and equipment, as well as business development. His team includes Director of Night Operations, Day Operations Managers and Account Executives.
Laurence sits on the Board of Love’s Hope International, which is a non-profit dedicated to improving the lives of orphans overseas.
Leon Friedman is Branch Manager of BMS’s New York Region. Leon started with the company in 2016. Prior to joining BMS, Leon worked in commercial property management for many years, including five years in the New York City market. Leon has a degree in Business Finance from LIU Post and a degree in International Business from Regents College of London. He is an active member of BOMA in New York.
Leon’s extensive knowledge of the demands of running a commercial office building in New York City has been a tremendous asset. As Branch Manager he ensures our customers are receiving what they need from BMS. He works to ensure we are delivering first class services through quality control, staff education, and importantly, through regular communication with the clients that we serve.
Emily Gove is Corporate Director of Sustainability and Training for BMS. She joined the company in 2016 and is tasked with establishing and expanding sustainability initiatives and best practices across the organization. Prior to joining our team Emily spent five years as a Senior Sustainability Consultant focused on LEED® Existing Buildings: Operations & Maintenance™. She is a LEED Accredited Professional (AP) with a Masters in Environmental Science from the University of North Carolina Wilmington.
Emily focuses on increasing the efficiency of company operations, reorienting existing service delivery to enable the adoption of sustainable practices, and facilitating the development of new services and partnerships to provide cutting-edge sustainable leadership. Emily works on a variety of issues that have relevance to sustainable development from both a policy and operations perspective such as sustainable procurement, employee safety training, and corporate social/environmental responsibility.
Emily serves on Urban Green Council’s Monthly Programs Committee in the sustainability, architecture and engineering fields assisting with the planning and implementation of monthly educational programs, including building salons, case studies, technical roundtables and tours.
Edwin Fabre is Director of Window Cleaning for BMS’s New York region. Edwin started working for BMS in 1990 when he was hired as a Porter. Since then, Edwin has been promoted multiple times into positions of increasing responsibility.
Edwin is responsible for running our window cleaning division and has regularly overseen large and complex projects such as the Empire State Building, Bloomberg Building, Hudson Yards, the Pyramid Building and many more. Edwin has received numerous window cleaning specialty certifications.
Window cleaning, once considered to be quite a dangerous job, has become extremely safe over the years, and Edwin has been at the forefront of watching the industry evolve into what it is today.
Linda Clynes is a Senior Account Executive for BMS’s New York region. Linda is a veteran of the industry and has been with the company since 1998. Prior to coming to BMS Linda was the Director of Cleaning for 1 Penn Plaza for five years. Her industry experience within the New York commercial real estate market has positioned her to be an invaluable asset to the accounts she manages.
In her role, Linda is responsible for ensuring client satisfaction related to all facets of their janitorial needs. She manages the entire tenant experience, from initial onboarding, conducting site inspections, tenant transitions and training, and recommending supplemental services.
In her spare time, Linda is involved in various charitable organizations, such as 180 Turning lives, where she actively volunteers her time.
Faith Patel is a Senior Account Executive in BMS’s New York region. Faith is a true veteran of the commercial cleaning industry, having begun her career working for a commercial cleaning company in Long Island well before coming to BMS. Faith received both her Bachelor’s degree in Linguistics and German and her MPS in Human Resources/Labor Relations from Stony Brook University.
Faith learned the business from the ground up and has decades of experience in all facets of the business including working with customers, managing staff placement, inventory and ordering, and much more. As Senior Account Executive at BMS, Faith is responsible for client relations and sales. She is a great communicator and a tremendous resource for her clients.
Faith sits on the Board of Manos Unidas Para El Salvador, an organization that provides and delivers wheelchairs, walkers, hearing aids, and other supplies directly to impoverished people, mostly children, in El Salvador.
Valerie Rivera is an Account Executive in BMS’s New York Region. Valerie began her career as an Administrative Assistant and was promoted to Account Executive after she demonstrated a strong understanding of client needs and developed many valuable relationships with our clients. Valerie has a Bachelor of Arts in English from City College University of New York.
Valerie makes service recommendations and also acts as the liaison between BMS clients and our cleaning crew to ensure we are delivering quality services. She is “hands on” with our clients, regularly visiting them, evaluating their cleaning needs and coordinating work to be done in client space.
Valerie has gained continuing industry education during her time at BMS, including completion of the Design, Operation and Maintenance of Building Systems course with BOMA International which focuses on the ongoing operation and maintenance of building systems to maximize building efficiency and cost-effectiveness.